Company Policy
Customer service
For any questions regarding:
- a return,
- an order,
- a modification to your customer account,
- a complaint,
You can contact our customer service:
- by email: cocobycc@gmail.com
- by telephone: 06 21 43 91 69 from Monday to Friday from 10 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.
Legal notices
COCO BY CC
10 B Rue JB dupré
42530 St Genest Lerpt
France
Tel: 06 23 41 91 69
e-mail: cocobycc@gmail.com
Website: www.cocobycc.com
RCS: 982 134 033
Registry of the Commercial Court of Saint Etienne
Host: Wix.com Inc.
500 Terry Francois Boulevard, 6th Floor, San Francisco, CA 94158 USA
Tel: 1-415-358-0857
email: abuse@wix.com
Privacy and Security
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We attach great importance to data protection and respect for your privacy.
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1. DATA CONCERNED
The data we collect and use varies depending on the products, services or features you wish to have. The personal data that we collect or that you decide to provide to us includes in particular: -
• identification data, such as your first name, last name, telephone numbers, home address to deliver your order, email address to send you the newsletter.
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• economic and payment data, such as payment card data, data relating to your purchases, orders or returns;
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• electronic identification data available on or from your computer (such as “cookies” or “IP addresses”). Your electronic identification data makes it possible to identify or geolocate (without being more precise than the city) your connection terminal or the pages consulted on the Site during your navigation and are generally insufficient on their own to identify you in a specific manner. nominative. For more information on the browsing information collected, please consult Article 5 relating to cookies and connection cookies;
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• data relating to your online purchases (for example the type, quantity and price of products purchased);
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• data about your tastes and preferences, such as your preferences on our collections, your color preferences, your habits and your size.
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2. YOUR RIGHTS
In accordance with current regulations, you have various rights regarding your personal data. These rights can be exercised directly and at any time by contacting us at cocobycc@gmail.com, simply indicating the reason for your request and the right you wish to exercise. If there is any doubt about your identity, we may ask you for a copy of your identity document or other proof. The rights you benefit from are as follows:
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• The right to rectification: The right to request the correction of erroneous personal data that we have about you. We would like to remind you that if you have a customer account, you can access the section corresponding to your personal data in order to modify or update them. You will need to ensure that this data is true and accurate. Likewise, you undertake to communicate to us any change or modification of this data. We also remind you that in principle you should only communicate your own personal data and not those of a third party. Any damage or loss caused following inaccurate or incomplete communication of information in our data collection forms is exclusively the responsibility of the user of our Platform.
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• The right to erasure: The right to request the deletion of your data, when one of the following conditions is met:
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o your personal data is no longer necessary for the purposes,
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o you have withdrawn your consent and there is no other legal basis justifying the continued processing of your personal data,
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o you have validly exercised your right to object,
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o the processing of your data is not legal,
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o or your personal data must be erased to comply with a legal obligation.
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To delete your customer account, simply send us your request to cocobycc@gmail.com. We would nevertheless like to inform you that this deletion will automatically lead to the loss of any points that you may have accumulated if you join our loyalty program.
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• The right to object: The right to object, for reasons relating to your particular situation, to the processing of your personal data based on our legitimate interest. Where applicable, we will stop processing your data, unless we have a legitimate reason to continue processing your data. If your data is used for commercial prospecting purposes, you have the right to object without having to justify yourself.
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• The right to limitation of processing: The right to request, in certain cases, the temporary suspension of the processing of some of your data or conservation, if you need it, for a period greater than the necessary time.
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• The right to portability: If the processing of your personal data is based on your consent or the performance of the contract and if the processing is carried out by automated means, you will have the right to request receipt of the data concerning you in a structured, commonly used and machine-readable format, in order to be able to transfer them to another entity, provided that this is technically possible.
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• The right to define directives relating to the fate of your personal data in the event of death.
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You also have the right to withdraw your consent, at any time, for any processing that is based on consent. To simply unsubscribe from our newsletter, simply click on the unsubscribe link on each email.
Modes de paiement
- PAYPAL
- Carte de crédit